Privacy Policy

 

Registered Address:

Chancellor’s House

Brampton Lane

Hendon

London NW4 4AB

Phone Number: 02089970826

Email: info@emmelineandfriends.com


Your privacy is very important to us.  We will never share, redistribute, or sell any of your personal information collected on our webservers or via any other interaction between you and Emmeline and Friends.  Your data will be stored safely and only for as long as required in order to maintain the subscription service or as agreed by you.

We will never use the data we collect for anything other than processing your order and providing our best service to you. This may include, from time to time, contacting you to support the processing of your order and to offer new details about the services available from Emmeline and Friends.  

As a new and growing business, Emmeline and Friends will continue to build on the opportunities for subscribers and consumers to access products and services from the website.  We will only ever send direct marketing information to you via email and not telephone.  You will also be able to follow us on social media platforms which we may advertise to you when we have important announcements to make.

We may need to contact you by telephone regarding the processing of your order, but this would only be in exceptional circumstances or because you have asked us to do so.

The personal information that we collect and store for the processing of orders is supplied by you via the website subscription forms and includes:

  • Name of subscriber

  • Email address

  • Telephone number

  • Payment details

  • Name and address of recipient

  • Details about the recipient(s) to personalise the letters. These include information such as favourite colour, food, place to visit etc. These basic questions are answered via the subscription checkout form and additional information can be provided in a notes section. These additional notes can be helpful for Emmeline and Friends to offer additional customisation but are non-essential.

  • Custom information can be updated at any point by contacting us at info@emmelineandfriends.com

If we modify how we use and store your data, we will always be sure to update you.  

If you have any queries at all about our privacy policy, please feel free to contact us at any time and we will be happy to help.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@emmelineandfriends.com